Legal notice
Last Updated: 24.10.2025
1. Site Owner & Business Information
Business Name: Izabela Hernas
Business Type: Sole Proprietorship
Registration Number: 16600624
VAT Number: EE102549391
Business Address:
Reediku 1, Uduvere
Saaremaa, Estonia
Contact Information:
Email: hi@izabelahernas.com
Website: www.izabelahernas.com
Instagram: @izabelahernas.lifestyle
Represented by: Izabela Hernas (Owner)
2. Website Information
Domain: izabelahernas.com
Hosting Provider: Shopify Inc.
Server Location: Canada/EU (Shopify infrastructure)
3. Intellectual Property Rights
Copyright
All content on this website, including but not limited to:
Text and written content
Images and photographs
Graphics and design elements
Logo and brand identity
Product descriptions
Website layout and structure
is the exclusive property of Izabela Hernas and is protected by Estonian and international copyright laws.
Unauthorized use, reproduction, or distribution of any content from this website is strictly prohibited without prior written permission from Izabela Hernas.
Trademarks
"Izabela Hernas" and associated logos are trademarks of Izabela Hernas. All rights reserved.
Product Images
All product photography is original and owned by Izabela Hernas. Use of product images without permission is prohibited.
User-Generated Content
By sharing photos of our products on social media or submitting content to us, you grant Izabela Hernas a non-exclusive, worldwide, royalty-free license to use, reproduce, and share your content for marketing and promotional purposes with appropriate credit.
4. Limitation of Liability
Product Information
While we strive to provide accurate product descriptions, measurements, and color representations:
Colors may vary slightly due to screen settings and photography lighting
Handcrafted items may have minor variations between pieces
Fabric textures and patterns may vary due to manufacturing and cutting
Measurements are approximate and may vary by ±1-2cm
Website Content
The information on this website is provided "as is" without warranties of any kind, either express or implied. Izabela Hernas makes no warranties regarding:
Accuracy or completeness of information
Uninterrupted website access
Error-free content
External Links
Our website may contain links to third-party websites (social media, payment processors, etc.). We are not responsible for:
Content on external websites
Privacy practices of third parties
Products or services offered by third parties
Visiting external links is at your own risk.
Liability Cap
To the maximum extent permitted by Estonian law, Izabela Hernas' liability for any claims arising from the use of this website or purchase of products shall be limited to the amount paid for the product in question.
We are not liable for:
Indirect, incidental, or consequential damages
Loss of profits or business opportunities
Delays in shipping caused by carriers
Customs delays or fees for international orders
Damage caused by improper product care
5. Product Liability
Handcrafted Nature
All products are individually handcrafted. Minor variations in:
Fabric pattern placement
Piping alignment
Cushion dimensions (±1-2cm)
Color intensity
are inherent to the handmade process and do not constitute defects.
Intended Use
Our cushions are designed for decorative and comfort use in residential settings. They are not intended for:
Commercial high-traffic environments (unless specified)
Outdoor use
Pet bedding (though they can be styled near pets)
Medical or therapeutic purposes
Safety
All products meet EU safety standards for textile products. Products are not suitable for children under 3 years due to small components (zippers).
6. Data Protection & Privacy
GDPR Compliance
As a business operating in Estonia and serving EU customers, we comply with the General Data Protection Regulation (GDPR). For detailed information about how we collect, use, and protect your personal data, please see our Privacy Policy.
Data Controller
Izabela Hernas is the data controller responsible for your personal information.
Your Rights
Under GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Data portability
Withdraw consent
To exercise these rights, contact us at: hello@izabelahernas.com
Data Retention
We retain customer data for:
Order fulfillment and customer service
Legal and tax compliance (7 years for financial records)
Marketing communications (until you unsubscribe)
7. Cookies & Tracking
This website uses cookies and similar technologies to:
Enable essential website functionality (shopping cart, checkout)
Analyze website traffic and user behavior
Improve user experience
Serve relevant advertising
By using this website, you consent to our use of cookies as described in our Cookie Policy.
You can manage cookie preferences through your browser settings.
Third-party cookies:
Shopify (e-commerce platform)
Google Analytics (website analytics)
Facebook Pixel (advertising)
Instagram (social media integration)
8. Terms of Sale
Prices
All prices are displayed in Euros (€) and include Estonian VAT where applicable.
We reserve the right to:
Change prices at any time without notice
Correct pricing errors (we'll contact you if this affects your order)
Payment
Payment is processed securely through Shopify Payments. We accept:
Credit/debit cards (Visa, Mastercard, American Express)
PayPal
Other payment methods as available at checkout
Full payment is required before order processing begins.
Order Acceptance
Receipt of an order confirmation email does not constitute acceptance of your order. We reserve the right to refuse or cancel any order for reasons including:
Product unavailability
Pricing errors
Suspected fraud
Violation of terms
Production Time
Orders are made-to-order with production times of 5-7 business days. During peak seasons, production times may extend to 7-10 business days. You'll be notified of any significant delays.
9. Returns & Refunds
For detailed information about returns and refunds, please see our Return Policy.
Summary:
14-day return period from delivery (EU consumer right of withdrawal)
Items must be unused and in original condition
Customer responsible for return shipping costs (unless item is defective)
Refunds processed within 14 days of receiving returned item
Exceptions:
Custom or personalized items may not be eligible for return. This will be clearly stated at time of purchase.
10. Shipping & Delivery
For detailed information about shipping, please see our Shipping Policy.
Key points:
We ship across Europe via Post Office and DHL Express
Customer responsible for customs duties outside EU
Risk of loss transfers to customer upon delivery
We are not responsible for carrier delays beyond our control
11. Dispute Resolution
Governing Law
These terms are governed by the laws of the Republic of Estonia.
Jurisdiction
Any disputes arising from the use of this website or purchase of products shall be subject to the exclusive jurisdiction of Estonian courts.
EU Online Dispute Resolution
EU customers have access to the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
Direct Contact
We encourage customers to contact us directly to resolve any issues before pursuing formal dispute resolution:
Email: hi@izabelahernas.com
Response time: Within 48 hours (business days)
12. Consumer Rights (EU)
Right of Withdrawal
EU consumers have a 14-day right of withdrawal under the Consumer Rights Directive (2011/83/EU).
You may cancel your order within 14 days of receiving the product without giving a reason. To exercise this right:
Email us at hi@izabelahernas.com within 14 days
Return the item in original, unused condition
Refund processed within 14 days of receiving the returned item
Exceptions: Custom/personalized items are exempt from the right of withdrawal.
Warranty
Products come with a statutory guarantee under EU law. If a product is defective or not as described, you may be entitled to repair, replacement, price reduction, or refund depending on the circumstances.
Estonian consumer protection laws apply to all sales to Estonian residents.
13. Use of Website
Acceptable Use
You agree to use this website only for lawful purposes. Prohibited activities include:
Attempting to gain unauthorized access to website systems
Transmitting viruses or malicious code
Scraping or data mining
Impersonating others
Using automated systems to access the site (except search engine crawlers)
Posting offensive or harmful content
Account Security
If you create an account:
You are responsible for maintaining password confidentiality
You are responsible for all activities under your account
Notify us immediately of any unauthorized access
We reserve the right to suspend or terminate accounts that violate these terms.
14. Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:
Natural disasters
War, terrorism, civil unrest
Government restrictions or regulations
Strikes or labor disputes
Pandemics or public health emergencies
Failure of suppliers or carriers
Internet or utility failures
15. Severability
If any provision of this legal notice is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16. Changes to Legal Notice
We reserve the right to update this legal notice at any time. Changes will be posted on this page with an updated "Last Updated" date.
Continued use of the website after changes constitutes acceptance of the updated terms.
We recommend reviewing this page periodically.
17. Language
This legal notice is provided in English. In case of discrepancies between translations, the English version shall prevail.
18. Contact Information
For questions, concerns, or requests regarding this legal notice:
Email: hi@izabelahernas.com
Mail: Reediku 1, Uduvere, 93745, Saaremaa, Estonia
Response Time: We aim to respond within 48 hours (Monday-Friday)
19. Estonian Regulatory Information
Consumer Protection Authority (Tarbijakaitseamet):
Website: www.consumer.ee
Phone: +372 620 1707
Email: info@consumer.ee
Data Protection Inspectorate (Andmekaitse Inspektsioon):
Website: www.aki.ee
Email: info@aki.ee
20. Acknowledgment
By using this website and/or purchasing products from Izabela Hernas, you acknowledge that you have read, understood, and agree to be bound by this legal notice and all related policies (Privacy Policy, Terms & Conditions, Shipping Policy, Return Policy).
Izabela Hernas
Handcrafted Heritage Cushions
Saaremaa, Estonia